Support Center
We're here to help! Get assistance with Serino and enhance your puzzle experience.
Email Support
Send us a detailed message about your issue and we'll get back to you as soon as possible.
Phone Support
For urgent technical issues, you can reach our support team directly by phone during business hours.
App Store Support
For purchase issues, refunds, or app-related problems, you can also get help through the App Store.
Frequently Asked Questions
How do I restore my purchased coins?
If you've purchased coins but they're not showing up in your account:
- Make sure you're logged into the same Apple ID used for the purchase
- Restart the app completely
- Check your email for purchase confirmation from Apple
- If the issue persists, contact us with your receipt
Can I use my own photos for puzzles?
Yes! Serino allows you to create custom puzzles from your own photos. Simply:
- Select "Custom Puzzle" from the main menu
- Choose a photo from your gallery
- Select your preferred difficulty level
- Start solving your personalized puzzle
How do difficulty levels work?
Serino offers multiple difficulty levels to suit every skill level:
- Easy (3x3) - Perfect for beginners
- Medium (6x6) - Moderate challenge
- Hard (9x9) - For experienced players
- Expert (15x15) - Ultimate challenge
Why isn't the app working properly?
If you're experiencing technical issues, try these troubleshooting steps:
- Close and restart the app
- Make sure you have the latest version installed
- Restart your device
- Check your internet connection
- Free up storage space on your device
If problems persist, please contact us with details about your device model and iOS version.
Can I get a refund for my purchase?
All purchases are processed through Apple's App Store. Refund eligibility depends on Apple's refund policy:
- Accidental purchases may be eligible for refund
- Technical issues preventing use may qualify
- Contact Apple Support directly for refund requests
- We can provide purchase verification if needed
Is my data safe and private?
Absolutely! We take your privacy seriously:
- We only collect essential data (User ID and coin balance)
- Custom puzzle photos stay on your device
- No personal information or tracking data is collected
- Read our full Privacy Policy for details