Privacy Policy

Introduction

Welcome to Serino, a premium puzzle gaming application. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application. We are committed to maintaining your privacy and ensuring transparency about our data practices.

By using Serino, you agree to the collection and use of information in accordance with this policy. This policy applies to users who are 18 years of age or older.

Information We Collect

We believe in minimal data collection. Serino only collects the following information:

Information We Collect:

• User ID - A unique identifier to track your game progress and achievements
• Coin Balance - Your in-app coin balance for purchases and game progression

Information We Do NOT Collect:

• Personal names or contact information
• Photos or images you use for custom puzzles
• Device information or location data
• Usage analytics or tracking data
• Social media information
• Any other personal information

Local Data Storage

Most of your data remains on your device and is never transmitted to our servers:

• All puzzle progress and completion history
• Custom puzzle images and creations
• Game settings and preferences
• Achievement data and statistics
• Downloaded puzzle collections

This information is stored locally on your device and is only accessible to you. We do not have access to this data unless you specifically choose to sync your User ID and coin balance.

How We Use Your Information

The limited information we collect (User ID and coin balance) is used solely for:

• Maintaining your game progress across app updates
• Processing in-app coin purchases
• Ensuring fair gameplay and preventing fraud
• Providing customer support when requested

We do not use your information for advertising, marketing, or any other commercial purposes beyond the core game functionality.

In-App Purchases

Serino offers coin packages for purchase to enhance your gaming experience. All purchases are processed through the Apple App Store:

• We do not collect payment information directly
• All transactions are handled by Apple's secure payment system
• Purchase records are maintained by Apple, not by us
• Coins are non-transferable and non-refundable except as required by law

Important: Serino does not offer subscription services. All purchases are one-time coin packages.

Data Security

We implement appropriate security measures to protect your information:

• Secure transmission protocols for User ID and coin data
• Encrypted storage of collected information
• Regular security assessments and updates
• Limited access to user data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

Data Retention and Deletion

Your data retention options:

• User ID and coin balance are retained as long as you use the app
• Local data is automatically deleted when you uninstall the app
• You can request account deletion at any time
• Inactive accounts may be deleted after extended periods of non-use

To request data deletion or for any privacy-related questions, please contact us using the information below.

Children's Privacy

Serino is designed for users aged 18 and older. We do not knowingly collect personal information from users under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the app and updating the "Last Updated" date below. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy, please contact us: